How can we help you?

Create your ZeScale account

Sign-up steps, email verification, first login.

Choose the right plan

Starter, Pro, Creator: how many credits, what's the difference.

Generate your first visual

Product photoshoot, UGC video or AI mannequin — where to start.

Understanding credits

What a credit is, how much each format costs, how they renew.

Prepare your product photos

Quality, framing, background. Best practices for professional results.

Customize a photoshoot

Choose a backdrop, scene, or style. Tips to match your brand.

Create a UGC video

From brief to final cut: generate a converting video in 30 s.

Use the AI mannequin

Generate a complete lookbook without a shoot. Best use cases.

Bulk generation

Generate 10, 50 or 100 visuals at once. Workflow + tips.

Change your plan

Upgrade / downgrade mid-subscription, proration, tier change.

Pause your subscription

How to pause, max duration, what you keep.

Get your invoices

Download invoices from the Stripe portal.

Refund policy

Conditions, deadlines, who can request a refund.

Affiliate program

Become an affiliate and earn 30% commission for life.

Connect your Shopify store

Link your store, sync products, push visuals.

Export to Meta Ads Manager

Export in the right format for Facebook / Instagram, create ads in 2 min.

Download in HD

Available formats, sizes, use cases for each export.

A generation failed

Why it happened, how to retry, whether you lose credits.

My visual doesn't look right

How to adjust a brief, retry with a different seed.

I'm not receiving emails

Spam / domain checks, support for email reset.

My payment failed

Declined cards, updating payment method, contacting Stripe.

ZeScale Academy

Our gamified training to go from 0 to €100K/month on Meta.

Public roadmap

Vote for upcoming features, submit your ideas.

Follow the blog

Long-form articles on e-commerce, UGC, Meta ads, SEO.